Talk to our Marketing Specialist (336) 884-6035

Frequently Asked Questions

General Questions

Embroidery minimum production quantities are 18 units. Mixed garments may be chosen that can be embroidered with the same design in the same color thread, except for caps. The minimum production quantity for caps is 15 caps with the same design and color.

Screen-printing minimums are 25 garments which may be mixed styles if the artwork, color, size, and location are the same. Less than 25 will require a special quote.

We will do our best to accommodate special situations. Garments must be new, still in the bag with tags, or freshly dry cleaned on the hanger. No dirty garments will be embroidered.
Merchandise is sold at prices in effect at time of shipment. Prices are subject to change without notice. For embroidery, pricing is for sizes XS–XL. There is a small additional charge for sizes 2XL–4XL, depending upon the garment and quantity ordered.
New screen-printed orders average 5-7 working days from the time we receive your order, subject to your prompt approval of the artwork. Re-orders may have faster turnaround time. After we receive your deposit, production will be scheduled. On new embroidery items, allow three to four working days for art preparation and sewn sample. Once we receive your approval of the sewn sample, allow an additional five working days for production.
Prior authorization is required for returns. All claims must be made within three days of receipt of goods. Custom-embroidered garments are not returnable. All returns must be sent freight prepaid, and all cartons must show our return authorization code. Our liability ceases upon shipment; therefore, you must make claims for merchandise that has been lost or damaged in transit directly to the freight carrier.
We will make every effort to accommodate requests made prior to production, but we cannot guarantee inclusion. Restocking charges and/or additional set-up charges may apply.
Orders requiring us to back-order a portion of the original quantity will be completed as soon as the back order is received. We will advise you of shortages or other difficulties that may affect your scheduling requirements. We also have the option to find suitable substitutions when it meets your approval.
All orders are considered firm when placed. No cancellations are accepted on finished merchandise. Cancellations made prior to production are permitted, subject to charges for artwork in progress, completed screens, or embroidered-design setup, restocking and handling charges of merchandise prepared for production.
Immediate production priority may be assigned to orders subject to critical deadline commitments, especially those requiring less than seven working days service. Contact our sales office at once and advise us of your choice of styles, imprint specification, and shipping order. A surcharge will apply, normally 30% on the total invoice. Advance payment in full may be required, including estimated freight charges. If the production schedule precludes your approval of proofs, your purchase order must include the following wavier: No proofs required. Execute order, imprint colors, styles, sizes, and art instructions as closely as possible to meet deadline commitment.
For sample information, please contact your sales representative or our sales office.
We accept special orders. Pricing is based on quantities, size of logo, and location. We have access to hundreds of garments not specified here. If you do not see it here, we will find it! Tell us your requirements on quantities, styles, deadlines, and price guidelines. We will do our utmost to satisfy your needs. Just call our sales office: 336-884-6035.
Unless other arrangements are made with the prior approval of our credit department, art preparation and setup requires payment in full before any work begins. All orders require payment in full before production begins. We accept orders prepaid with Visa, MasterCard, and American Express, or company checks.
We ship FedEx Ground. Shipping charges are estimated, invoiced, and prepaid before order processing. All other major services are available upon request.
We unconditionally guarantee your satisfaction. We guarantee the permanence of our stitching FOREVER. If you are not happy with our products or services, we will work to satisfy you completely.
Due to market conditions and mill variances, we cannot guarantee consistency of shades to match precisely order-to-order and dye-lot-to-dye-lot.

Embroidery

Embroidery prices include the stitching of your logo in one location. Embroidered logos may include up to 15 colors and 6,000 stitches. Larger embroidered logos greater than 6000 stitches will require a special quote, e.g., jacket backs or multiple locations.

Merchandise is sold at prices in effect at time of shipment. Prices are subject to change without notice. For embroidery, pricing is for sizes XS-XL. There is a small additional charge for sizes 2XL-4XL, depending upon the garment and quantity ordered.

Merchandise is sold at prices in effect at time of shipment. Prices are subject to change without notice. For embroidery, pricing is for sizes XS-XL. There is a small additional charge for sizes 2XL-4XL, depending upon the garment and quantity ordered.

Embroidery minimum production quantities are 15 units. Mixed garments may be chosen that can be embroidered with the same design in the same color thread, except for caps. The minimum production quantity for caps is 15 caps with the same design and color.

Normally logos are placed left chest. We have the capability to place your logo right chest or additional logos on left or right upper sleeve, center shoulder, on the back, or on the bottom of a shirt if the shirt is to be worn outside of your pants.

Generally left chest design for embroidery should not exceed 4 inches by three inches.

Individual names and titles are $7.00 per line. Personalized names are normally located on the opposite garment side of the logo.

We accept special orders. Pricing is based on quantities, size of logo, and location.

Some shrinkage is unavoidable in knitted garments. To minimize shrinkage, follow washing instructions on the garment label. Do not use bleach on colored fabrics. Do not iron over imprint or embroidered design. Avoid harsh detergents. For a screen-printed garment, we highly recommend that the garment be turned inside out. Wash cold and do not use fabric softener.

Due to market conditions and mill variances, we cannot guarantee consistency of shades to match precisely order-to-order and dye-lot-to-dye-lot.


Screen Printing

Screen printing pricing includes the imprint of your logo in one location. Tee shirts are traditionally screen printed. Locations may include left chest, center front, full front, full back, center shoulder, and sleeves. Unusual garments or location will require a special quote, e.g., jacket backs or multiple locations.

Merchandise is sold at prices in effect at time of shipment. Prices are subject to change without notice. For screen printing, pricing is for sizes XS-XL. There is a small additional charge for sizes 2XL-4XL, depending upon the garment and quantity ordered.

Screen-printing minimum production quantities are 24 units. Mixed garments may be chosen that can be screen printed with the same design in the same color ink. For less than minimum quantities, special pricing will be required.

Screen charges are generally $35 per color per location. Screen charges are based on how many colors are in your design. Each color requires a separate screen. Screens are required if there is a difference in the size of the logo. As an example, a two-color left chest logo will require 2 screens. If the same art is used as a full back imprint, then two additional screens are required for the larger imprint. Additional screens may be required if garment sizing crosses over from Youth Small to Adult 2XL. Artwork will not imprint properly on very small to very large garments.

Art must be submitted as an .eps or .ai file (vector art) created in art software packages such as Corel Draw and Adobe Illustrator for promotional products and screen printing. JPEG files are acceptable for creating embroidery stitch files. Artistic though they may be, doodles, napkin sketches, and rough pencil drawings are not camera ready and, therefore, can’t be used. We can convert these doodles for a small art fee.

We accept special orders. Pricing is based on quantities, size of logo, and location. We have access to hundreds of garments. If you do not see it in our Online Catalogues, we will find it! Tell us your requirements on quantities, styles, deadlines, and price guidelines. We will do our utmost to satisfy your needs. Just call our sales office: 336-884-6035.

Some shrinkage is unavoidable in knitted garments. To minimize shrinkage, follow washing instructions on the garment label. Do not use bleach on colored fabrics. Do not iron over imprint or embroidered design. Avoid harsh detergents. For a screen-printed garment, we highly recommend that the garment be turned inside out. Wash cold and do not use fabric softener.

Due to market conditions and mill variances, we cannot guarantee consistency of shades to match precisely order-to-order and dye-lot-to-dye-lot.


Art Questions

Yes. When you choose us to render art services, a per-hour charge is made. The minimum charge is $65.00 per hour for graphic services. Total charges are estimated prior to producing your order.

Assignments requiring extensive detailing, line work, or creation of original graphics including logos, corporate identification, conceptual renderings, or photographs converted to line art are quoted prior to acceptance of your order.

Unless otherwise arranged prior to production, all artwork rendered for your order remains the property of our art department and is maintained at our company for our exclusive use in executing your orders.

Camera-ready art is best. Art preparation charges may apply otherwise, depending on the quality of the art submitted. All digitized files for embroidery are the property of Alpine Graphic Apparel Inc., and will be maintained at our company for our exclusive use in executing your orders. If you would like a copy of your file, you must make your request when your order is placed and pay the greater of $100.00 or twice the digitizing fee. Electronic art such as jpeg, .eps, .ai, and bitmap files are welcomed and may be sent via email.

Art must be submitted as an .eps or .ai file (vector) created in art software packages such as Corel Draw and Adobe Illustrator for promotional products and screen printing. JPEG files are acceptable for creating embroidery stitch files. Artistic though they may be, doodles, napkin sketches, and rough pencil drawings are not camera ready and, therefore, can’t be used. We can convert these doodles for a small art fee.

Paper and email proofs are available for a small charge. For other questions about samples, please contact our sales office.

Yes. Prior to printing or embroidering, you must approve all artwork. Changes made at your request are subject to an editing fee for additional work.

Copy changes are subject to additional art and preparation charges where appropriate.

All standard and pastel colors are available for screen-printing and embroidery. Custom colors and PMS colors for screen-printing are available. We will match colors as closely as possible, but due to the nature of thread, ink pigments, dye colors, and fabric characteristics, we cannot guarantee exact colors or tint. Some ink or thread matches are subject to surcharge.


Services

We work with you in developing your brand strategy and business image. Let us provide fresh ideas and trends in apparel styles and promotional marketing products for your next event, trade show, or marketing project. We can provide high-visibility trends in color, style, and fabrics for apparel and attention-grabbing ideas for promotional products. We will be glad to put a package of ideas together—tailored for your business or corporate event.

Did you know over 200 people see your logoed apparel each day! We provide crisp, distinctive, branded apparel for business and organizations.

We Guarantee the Permanence of our Stitching Forever!

Industry-proven techniques and state-of-the-art equipment provide the competitive edge for your logoed polos, jackets, and caps.

Promotional Products have marketing staying power. Did you know that 58% of people keep their Promotional Product! We can help you choose the right products for your next trade show, new account, campaign, recognition incentives, and customer giveaways.

Testimonials

Excellent customer service and superior quality of workmanship. Don makes sure that what you are getting is of the highest quality, yet the prices are reasonable. While local to High Point he can meet the needs of any client, large or small, anywhere in the country and maybe even the world.
Susan SykesAdvanced Chiropractic and Health Center